Milia Xystros
Head of Crawford TPA
With more than 25 years’ experience across the insurance industry, Milia leads our Crawford TPA business which has people spread across Brisbane, Melbourne and Sydney.
Having worked at all levels of claims, within insurer and TPA environments, Milia has an acute understanding of the financial, regulatory and operational challenges that can impact claims performance. Milia adopts a strategic approach to mitigating those challenges and is hands-on when needed to deliver optimal claims outcomes and customer service.
Holding a law degree, Milia’s background includes legal advice, claims handling, litigation management, dispute resolution, vendor management, operational support functions, risk and compliance, continuous improvement and quality assurance. Her career has included a decade in private practice law firms focusing on public liability, CTP, self insureds and property claims, followed by 11 years with IAG. Immediately before commencing with Crawford, Milia worked within a TPA claim environment as the Executive Manager, Claims with accountability for Lloyds Syndicate and local underwritten, casualty, financial lines and property claims.
Crawford TPA is Lloyd’s accredited and delivers claims management services across most lines of insurance with particular expertise across property, public liability, Director & Officer, and professional indemnity.