Cyber Incident Response Solutions

New technologies bring new risks. Crawford is ready to respond and support you when incidents occur.

Today, cyber security incidents are prevalent. As such, cyber insurance has become a must-have purchase for businesses. Then, if the worst happens, the next must-have purchase is expert-led cyber incident response services, like what we offer here at Crawford.

As technology interweaves more deeply with our business processes and systems, the risk of cyber security incidents continues to grow. The threats of cyber-related property damage, reputational harm, legal exposure, business interruption, and more, loom large and many organisations, big and small, are ill-equipped and underprepared to manage the fallout from these incidents.

Our team specialises in assisting you to respond and mitigate the damage from cyber-related events. We provide specialist claims management services from the outset, while also being able to support any parallel incident response needs without conflict.

Claims-led, lawyer supported

In managing a successful response, our cyber team consists of incident response coordinators, loss adjusters, claims managers, forensic accountants and lawyers.  Crawford works with you to help project manage the entire response to a cyber incident when you are most vulnerable.

Our in-house expertise is combined with pre-approved and highly vetted vendors across IT forensics, dark web monitoring, extortion, crisis communications professionals and more.  Together, with Crawford and our panel of relevant experts, your total cyber incident response is covered.

All of the above is undertaken with a view to mitigating the impact of the incident, whilst controlling cost and spend from the outset.

Specialist Cyber Business Interruption Forensic Accounting Services

Crawford Forensic Accounting Services (CFAS) can provide expert quantum services for Cyber BI claims ranging from small SME losses to multi-jurisdictional, multi-million dollar losses.

Key features of Crawford’s cyber BI services:

• Early appointment aligned to initial triage and discovery of circumstances to support decision making
• Mitigation of financial risk and exposure as a core driver of our response model
• Specialist expertise in complex Cyber BI quantification
• Establish cause and effect between event and resulting financial losses
• Integrated services combined with our wider Crawford Cyber Solution
• Proven experience with true global reach

Legal expertise including public and regulatory notifications

Crawford’s fully owned Australian law firm, HBA Legal, plays a key role in our local cyber incident response. HBA helps to ensure all your Australian legal reporting requirements are met. In addition, our cyber solicitors will:

• Advise on strategy, best-practice processes and precautions and devise action plans
• Respond to regulators, including the drafting and provision of mandatory notifications
• Conduct stakeholder management including with impacted clients, employees and industry bodies
• Work to achieve claim de-escalation
• Liaise with other service providers in order to distil key information to bolster legal defence strategies

Perfect for:

• Uncovering damages resulting from cyber attacks
• Mitigating risk through proactive response
• Reporting on negligent or accidental acts by employees
• Resolving privacy-related claims resulting from data breach
• Consulting on regulatory requirements
• Assessing monetary business interruptions

Why choose Crawford?

• Emergency assistance = 24/7/365 access.
• Global network of experts trained to plan for and manage cyber risks
• Dedicated incident managers providing centralised contact
• Transparent claims procedures and reporting standards
• Brand protection though public notifications

Want to learn more?

Contact sales