Managed Repair

When damage occurs, repair and restore.

Increasingly when damage occurs, policyholders are not just looking for cash settlements, they’re looking to get their lives back in order as quickly as possible. Crawford Contractor Connection provides insurers and your policyholders with full support through every step of the repair and restoration process.

Contractor Connection is one of the largest networks of trades professionals in Australia. Our rigorously-vetted network makes Crawford the only claims-handling company able to deliver a world-class customer experience from ‘first notification of loss’ all the way through to completed repairs. Critically, our managed performance program delivers proven service and quality across both domestic and commercial repairs.

Our supplier management team is closely aligned to our contractors ensuring we not only manage repairs with proficiency and technical expertise, but also with empathy and a keen eye on customer experience.

Contactor Connection is trusted by insurers, brokers, loss adjusters, property owners and corporates to create tailored programs that deliver against their unique objectives.

Our time-tested model reduces time-in-process, cuts claims handling expenses, and improves estimate accuracy - all through a program that costs you no more than engaging builders directly/ having your own building panel in place (who you must manage individually).

Concerned about escalating building costs & supply challenges?

As a provider of over half a million repairs globally, Contractor Connection has first-hand experience with the material and labour challenges facing the building market here in Australia and around the world.

Across Australia, in 2021 alone, building costs rose 7.3%. That equates to the highest annual growth rate since March 2005 (source: CoreLogic).

But, thanks to our broad group of service providers, engagement with Contractor Connection has the potential to provide insurers with a level of competitive advantage in obtaining quotes and repairs in a timelier manner. And while there is no silver bullet to side-stepping these building industry challenges; Contractor Connection is seeing some clear differentiation between building suppliers. This intelligence enables us to steer workloads to the best performing suppliers, for the fastest results possible.

Being in business with Contractor Connection means …

Consistency

We operate one of the most stringent credential checks in the sector to ensure all our service providers deliver the quality service, customer care, technical capability and expertise that our insurers and their customers demand.

Data analytics

Comprehensive data analytics enable us to capitalise on expansive market-related data sets. This access ensures that the multiple data points can be used to support better decision making, benchmark pricing and improve performance levels and customer service.

Reduced cost

Through our extensive scoping and price validation program, in addition to our team's diverse industry knowledge, we are able to reduce claims-related costs while also ensuring that we both meet and exceed customer expectations. We are 100% focused on reducing expenses, increasing policyholder satisfaction and delivering repair savings. By leveraging an all-encompassing range of services, we can deliver precisely tailored programs that utilise the most relevant services for each specific project.

Improved customer satisfaction

Our clients see consistent reductions in the average claim life and settlement amount, leading to increased customer satisfaction.

Efficiency gains

Our approved suppliers assess damage and estimate the cost of repair in a single step, eliminating the need for a traditional adjuster on many low to mid complexity claims.

I was dreading the repair process, but without exception your contractors were on time, respectful and professional. May I pass on my thanks. You made the process much easier than anticipated.

20k annual assignments in Australia

100+ contractors across the country

$42M total value of managed repairs

End the search for reliable repair

Every contractor in our network has passed our rigorous credentialing process and is fully licensed, insured, and financially stable.

Contractor Connection only works with industry-leading general and specialty contractors. Our network contractors provide emergency response, general contractor restoration and specialty contractor services for commercial and personal property.

Want to join our Managed Repair Panel?

Express your interest here

White Paper

Claims inflation update

In this discussion piece, we look at some of the reasons for the cost and supply issues, plus provide insight into the trends Contractor Connection is seeing as a result.

Read now